All JvdF orders are shipped from NYC. We currently ship via FedEx Ground ($10.00) and FedEx 2nd Day Air ($30.00). Orders take one business day to process and are shipped the business day following order placement (this applies to orders shipped via FedEx Ground as well as FedEx 2nd Day Air.) Unfortunately we cannot offer overnight shipping, nor can we ship to PO boxes. All residential packages with values of $1,000 or more will require a signature at time of delivery.
All international packages are sent via FedEx International which features tracking and gets orders to all major markets in 3-5 business days. Orders totaling up to and including 1 lbs will incur a shipping fee of $47.00. Any orders beyond that weight will have a shipping fee of $85.00, with the exception of Canada where costs total $36.00 for orders under 1lbs and $67.00 for any order beyond that weight.
Duties and taxes vary by country, and customers are responsible for any customs or duties that may be assessed by their country when the package arrives. We do not accept responsibility for orders not accepted due to failure to pay duties and taxes.
We want you to be completely happy with your order. If for any reason you are not satisfied, JvdF gladly accepts returns of undamaged or defective merchandise for a refund within 30 days of purchase. This policy excludes final sale items.
If you wish to exchange your purchase please email firstname.lastname@example.org or call 212-453-0081.
We prefer that items are returned to us using a shipping provider that issues a tracking number. Please note that we may not accept liability for goods that are not returned via a traceable method.
Once we have received confirmation of the returned items, customers will be notified via e-mail when the return has been processed and credited to the original purchaser's credit card. Refunds will include any applicable paid sales taxes if your order has been sent to a destination within the US. Shipping costs are non-refundable.
We make every effort to process your return as quickly as possible. However please allow up to 14 days for it to be processed. Credit card refunds may take up to an additional 10 business days for your bank to complete, depending on its processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
For international orders, customs duties and sales taxes are non-refundable through JvdF. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
ONLINE STORE CUSTOMER SERVICE
Hours: 10:00am-6:00pm EST, Monday-Friday
TERMS AND CONDITIONS
These terms apply to all users of the domains JvdF Ltd. And their sub-domains (henceforth: The Site). The terms and conditions will be valid for all your future transactions with JvdF (henceforth: JvdF; may be referred to as ’us’) and visits to the site.
JvdF reserves the right to revise these terms and conditions. The date of the latest update is found in the final section of the terms and conditions. Users are responsible for keeping themselves updated with such changes.
JvdF does not guarantee that all items included in the JvdF web shop are in stock at the time of your order. In the event that an item is unavailable, JvdF will contact you shortly by phone or by e-mail. JvdF cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. JvdF may, at any time, amend the content of the site. Although JvdF strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, JvdF will give you the option of placing a new order with the correct price or canceling your order. JvdF, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where JvdF acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. JvdF cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. JvdF cannot guarantee problem-free, uninterrupted, and secure access to the site.
Copyrights in the documents provided in this site (including, without limitation, the trade marks of JvdF logos, graphics, text, photos, designs, icons, images, data and software) are owned entirely by JvdF.
For press inquiries, please contact us.
“JvdF”, JvdF logo and all designs associated with the brand are inclusive of JvdF Ltd. Trademarks. These trademarks may be used or registered in international territories and your use of this web site does not grant you any rights to use our trademarks.
JvdF reserves the right to seek all solutions available at law and in equity for violations of these terms and conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.
The laws of your country may differ from united states of america and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.
JvdF collects personal data from visitors to the website who register their information or who use the online store. We also use “cookies“ (as described below) and track ip addresses so we can improve our services and enhance your JvdF experience. In addition, JvdF collects some protected personal information (e.g. Name, address, telephone number(s), email address etc.) from our customers who submit their customer information from our affiliated companies and, on occasion, from unrelated third parties. Jvdf does not collect or store any credit card information from our online customers. To serve you better, we may combine information you give us with other information that is publicly available.
With your consent, JvdF will use information submitted to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your online order. We will send you announcements or communications by email only if you give us your permission to do so by giving the appropriate consent on our web site. In addition, we may use information about your product interests and purchases from us and our affiliates, including without limitation JvdF Ltd., to help us improve our site design and your online shopping experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings. To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.
JvdF uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.
The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.
We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.
Of Legal Age
If you are under eighteen (18), we require that you inform and get your parents or guardians consent before purchasing anything on jvdfnyc.com or any other website related to JvdF.